http://www.cplamann.com/wordpress New marketing, social media and web development observations and commentary Wed, 20 Jul 2011 19:45:01 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.cplamann.com/wordpress/2009/09/netflix%e2%80%99s-proactive-approach-to-customer-service/ http://www.cplamann.com/wordpress/2009/09/netflix%e2%80%99s-proactive-approach-to-customer-service/#comments Wed, 02 Sep 2009 14:32:38 +0000 Chris Plamann http://www.cplamann.com/wordpress/?p=366 http://www.cplamann.com/wordpress/2009/09/netflix%e2%80%99s-proactive-approach-to-customer-service/feed/ 0