http://www.cplamann.com/wordpress New marketing, social media and web development observations and commentary Wed, 20 Jul 2011 19:45:01 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.cplamann.com/wordpress/2009/09/netflix%e2%80%99s-proactive-approach-to-customer-service/ http://www.cplamann.com/wordpress/2009/09/netflix%e2%80%99s-proactive-approach-to-customer-service/#comments Wed, 02 Sep 2009 14:32:38 +0000 Chris Plamann http://www.cplamann.com/wordpress/?p=366 http://www.cplamann.com/wordpress/2009/09/netflix%e2%80%99s-proactive-approach-to-customer-service/feed/ 0 http://www.cplamann.com/wordpress/2009/08/social-media-as-a-crisis-control-tool-orbit-baby-consumer-reports/ http://www.cplamann.com/wordpress/2009/08/social-media-as-a-crisis-control-tool-orbit-baby-consumer-reports/#comments Thu, 27 Aug 2009 02:17:42 +0000 Chris Plamann http://www.cplamann.com/wordpress/?p=326 http://www.cplamann.com/wordpress/2009/08/social-media-as-a-crisis-control-tool-orbit-baby-consumer-reports/feed/ 10 http://www.cplamann.com/wordpress/2009/07/how-starbucks-defines-you/ http://www.cplamann.com/wordpress/2009/07/how-starbucks-defines-you/#comments Wed, 29 Jul 2009 23:29:06 +0000 Chris Plamann http://www.cplamann.com/wordpress/?p=226 http://www.cplamann.com/wordpress/2009/07/how-starbucks-defines-you/feed/ 0